Shipping & Returns

All products are shipped via UPS Ground service. Express shipping options are not offered. Customers will receive confirmation of shipment as soon as orders are processed. Items ship within 24-48 business hours from receipt of confirmed payment.

We do not ship to PO boxes / APO.

Canadian customers, your order will ship from Canada eliminating brokerage and duty costs.

  

RETURNS

You may return your Element product for a full refund (exclusive of shipping charges) within 30 days of receipt. Any products held over 30 days may not be returned. Before returning any item, contact us in order to obtain a return authorization number (RAN). Include your original receipt with your return, and mark your RAN clearly on the outside of the package. Returns not bearing the RAN will be refused. Returned products must be clean, unused, uninstalled, and in their original packaging. No C.O.D returns accepted. If a return is required due to an error on our part, your shipping charges will be refunded.

Customer initiated returns that are not due to an error on our part are subject to a 20% restocking fee. We will provide detailed return instructions and the customer will then be responsible for return shipping. Once the item is received and has been verified to be in re-saleable condition we will issue a full product refund less the restocking fees. Shipping charges in this instance are non-refundable.

Once a product ships it is considered to be 'in transit' and cannot be recovered or re-directed. In transit shipments must first be received before a return can be initiated. 

 

DAMAGED GOODS

Damaged Goods Claims for merchandise damaged during shipment must be made by the customer to the delivering carrier within three days. We cannot initiate claims for you. When packages appear damaged on arrival, state the condition of the package over your signature on the receipt. If damage is discovered after opening the container, notify the carrier immediately. We carefully inspect all products before shipment and provide all shipments properly packaged to the carrier.